Disputes

Mark an invoice as disputed from its page when a buyer questions it (wrong quantity, damaged goods, a price they didn’t agree to). While the dispute is open:

• payment reminders for that invoice pause;
• it still counts towards the location’s credit balance, unless you turned that off in Settings → Credit;
• it stays in its aging bucket, marked as disputed.

Money owed → Disputes lists open disputes with how long they’ve been open. Open one to resolve it:

Outcome	What happens
Buyer will pay in full	The invoice is open again and reminders resume (steps that fell inside the dispute aren’t sent late)
Dispute withdrawn	Same as above
Issue a credit note	A numbered credit note for the amount you agree; the rest stays open
Write off the rest	What’s still open is written off

Every step is kept in the invoice’s history.